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Our Approach
We tailor our service delivery
to meet your unique needs. We can
adapt to your changing needs quickly.
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Service Model
Our
offerings are tailored to meet your needs. It comes in three models,
and you can choose the one that fits your needs with the comfort and
security you desire. While you can start anywhere on this
road map, we work with you to transition to highly optimized and
efficient operations giving you the competitive edge, the performance,
and the substantial and sustainable cost benefits.
Engagement
We
work with you to set the
objectives and a measurement program to
track
the progress. Together we will identify the
functions that
you are comfortable to outsource and have the ability to pick
and
choose the services
you desire. You can always add additional services as your comfort
level increases.
Business
As Usual (“As-Is”) Services
This
is
what we define the ‘as-is’ delivery with business
as usual with minimal or no disruptions. In this model we do
not disrupt your existing processes, functions, systems and procedures.
We identify and document your existing processes and replicate this
just as it is at your site or from our offshore delivery centers. Our
employees will be accessing your system remotely and securely. All we
need is a secure (VPN) access to your systems, processes and
transaction documents which can be faxed to a unique private number for
you.
Value-Added
Services
In
this
model we not only identify and execute your existing processes on your
existing systems, we add value in the form of improved processes,
industry and domain knowledge and additional systems, best practices,
IT and applications related services like user maintenance, financial
reporting, application integration and data mining.
Transformational
Services
What
is
best for your company?. That is how
and where we start. A group of dedicated professionals led by a Service
Delivery Manager and the customer focused execution team leader works
to:
- Understand
your objectives and set quantifiable goals.
- Identify
and establish a servicing strategy that best matches your needs.
- Structure
work flow procedures and reporting guidelines between your group and
ours.
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How can you
benefit?
- Smooth Transition:
Our tailored engagement model allows you to offload non-core
services smoothly over a period of time
- Sustained Savings:
Through improved efficiencies, best practices and cost
arbitrage
- Scalable:
You can increase/decrease resource usage at short notice.
True "services on demand" model
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