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Our Goal
Meet
and exceed agreed upon Service Level Standards.
Why
FAonDemand?
People
& Expertise
Best
Practices
Service
Model
Infrastructure
& Technology
Quality
Additional
Resources
How
can we help you?
Have
one of
our service representatives contact
you
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Quality
Most
of the
problems arise from undocumented and/or incomplete processes, poor
communication and unclear expectation settings in Service Level
Standards. We partner with you, our customers, to define the
processes and service level standards as part of our engagement and
services agreement.
The FAonDemand®
Quality program is a disciplined methodology for defining,
measuring, analyzing, improving, and controlling the quality of our
products, processes, and services. The ultimate goal for us is to meet
your specific requirements while virtually
eliminating defects.
Our
Quality program ensures that:
- Key
customer and stakeholder requirements are met
- Processes
are constantly reviewed, monitored and improved
- Variations
are tracked and controlled on a continual basis
Our focus on quality results in:
- More
reliable service delivery
- Streamlined
operations that ensure customer satisfaction
- Efficient
business process
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